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Restoring faith in data for an insurance client struggling with GA4 and lead tracking

Since GA4 launched and cookie policies changed, consistent, reliable data has become harder to capture. Our insurance client was facing data inaccuracies that left them second-guessing every marketing decision. We stepped in to clean up their tracking, rebuild trust in their data, and restore confidence in their strategy.

“Working with Interim has been a breeze. Having someone else handle contracts, SOWs and fee negotiations in particular is such a bonus. The introductions provided to the client were managed well and the level of involvement Interim had in the overall process was pitched perfectly so as not to overcomplicate. I’m very much looking forward to collaborating on projects in the future.”

Holly Steer – The Marketing Steer

The results

Tracking issues identified and fixed

Clean, reliable data restored

Confidence in marketing decisions rebuilt

The Challenge

Our insurance client had a complex lead generation journey: customers submitted an enquiry, moved into a third-party quote system, and then into the CRM. Somewhere along the way, data was getting lost or misaligned, leading to significant disparities between their CRM, quote system, and Google tools. This inconsistency made it impossible for them to understand the true value of their leads or confidently allocate marketing spend. Each platform told a different story, and every marketing decision felt like a risk without accurate data to back it up. They needed someone to untangle the chaos, pinpoint the gaps, and rebuild a clean, trustworthy data pipeline so they could see exactly what was working, what wasn’t, and where to invest for growth.

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The Solution

Our data whizz freelancer rolled up his sleeves and carried out a thorough, end-to-end audit of the entire tracking setup. Every step of the customer journey was checked and configured so each marketing channel tracked correctly across the entire conversion funnel, from the first click to CRM entry. Tracking discrepancies were identified and fixed in real time, and GA4 configurations were refined to ensure reliable, actionable insights. By the time the project wrapped, data was recording in sync across platforms, and our client could finally trust the numbers in front of them. With faith in their data restored, they could confidently assess lead value, measure channel performance accurately, and make informed decisions to drive their marketing strategy forward with certainty.

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Services Provided

Making it happen

  • Tracking set up audit
  • Implementation fixes
  • GA4 Data Configuration
  • Event tracking and Google Tag Manager Configuration

 

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Interim Digital couldn’t have been better throughout the briefing process!

“No matter how much internal resource we manage to recruit, there’s always that time when we need something that no one has the time (or expertise) to deliver. That’s where Interim step in. They know our brand and our business well enough to help when we really need it most but we don’t have to pay them to sit idle when we don’t – everyone wins!”
Vicky Kerridge - Head of Consumer Experience and Brand - ZenAuto

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