“The whole process, from start to finish, with Interim, has been an absolute dream. I’d only been freelance for 5-6 months when I contacted them so I was still finding my feet and their support, knowledge and guidance has been invaluable”
Jasmine G – Freelance Digital PR and Trainer
The results…
Months team support
Multiple Process restructures
Established PR team after our freelancer left the building
The Challenge
The agency’s Head of PR had left suddenly, leaving a vacuum that was hard to fill. Junior team members were left without guidance, while key clients needed senior leadership to keep momentum and results flowing. Recruitment was stalling, with interviews dragging and job specs misaligned with the reality of the role.
Meanwhile, the team were losing confidence without a strong leader to steer them and ensure quality delivery under pressure. The agency needed more than just a placeholder—they needed someone to protect revenue, reassure nervous clients, upskill juniors and stabilise the team without adding more chaos to an already stressful situation.
The Solution
We parachuted in a former Head of PR who knew exactly how to keep delivery sharp while leading from the front. She mentored junior team members, refining their approach to ideation and media outreach, ensuring they felt confident and supported in client delivery.
Processes were reviewed and restructured to align with how a modern digital PR team should operate, including pitch approval flows and reporting frameworks that were easy for the team to follow. She worked alongside leadership to refine the Head of PR job description to attract the right candidates, helped screen applicants, and set up the onboarding plan for the new hire.
By the time she stepped out, the agency had a confident, re-energised PR team, happy clients, and a stable system ready for the new permanent leader to step in seamlessly.
Services Provided
Making it happen
- Team mentorship
- Training
- Process review, refinement and implementation
- Pitch support
- Job interview support
- Key client campaign ideation and deployment
We love our clients and they love us
“No matter how much internal resource we manage to recruit, there’s always that time when we need something that no one has the time (or expertise) to deliver. That’s where Interim step in. They know our brand and our business well enough to help when we really need it most but we don’t have to pay them to sit idle when we don’t – everyone wins!”
Vicky Kerridge - Head of Consumer Experience and Brand - ZenAuto
“The Interim Digital team are amazing! They have supported us on all types and sizes of SEO projects from small one-off projects to larger international scale projects, considering different localisation nuances. They have supported us across both our B2B & B2C brands – delivering to meet several objectives against different budgets and deadlines. I love having Interim Digital as a partner by our side; together we are able to do things right, starting with a strategically-led solid approach each time and always with the longer-term in mind.”
Bianca De Bono – 360 Brand, Marketing, Digital & Strategy Planning - teamitg™
"Working with Interim Digital as a freelancer has been a positive experience from start to finish always receiving clear and concise briefs as well as prompt payment. Each project is approached with a collaborative mindset working as equals to get the best results."
Remie L. - Freelance Content Creator
“Interim have been fantastic partners for Summit. They co-operate, collaborate and deliver great work to a really high standard.
They’ve regularly supported our channel development and strategy and are partners we deeply rely on to engage new businesses and drive outstanding performance for existing clients”
Martin Corcoran - CEO at Summit Media
“Working with Interim Digital has been nothing short of fantastic. I've been able to work on some incredible campaigns for household brands, receive well thought out and clear briefs, receive rapid feedback and have been paid promptly after completing the work! Interim Digital are a freelancer's dream partnership and I look forward to working with the team in the future.”
Shane P. – Freelance SEO & PPC Consultant
“Interim have been a great partner to work with across several projects from pitch stage through to delivery. They are easy to work with, communication is always on point and the knowledge and experience that have brought to each brief has been excellent.”
Adam Errington & Dave Nutter – Co-Founders at Perfect Storm
“Partnering with Interim has been really great! They are very skilled, professional and deliver high-quality work. They are also not scared of the truth and will go for what is the right thing to do, rather than the easy way. Love working with them!”
Debby ‘t Lam Account Director – teamitg™
“Interim Digital provided me and my teams with unparalleled strategic direction, enabling us to achieve our digital objectives. With an ability to not only meet, but surpass expectations, Interim Digital were the first people we called when we required an interim Senior Manager.”
Kira Feather-Stracey – Head of Content & Online PR at Search Laboratory
“Interim Digital couldn’t have been better throughout the briefing process!”
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